Salesforce is Hiring for an Operations Administrator

Job Description:

The responsibilities of the Employee Success Operations Specialist include but are not limited to the following:
Using our case-management solution assist employees in a timely manner regarding HR queries and issues
Audit benefit claims submitted by employees
Assist with employee benefits queries tasks
Provide superior customer service to employees via our customer portal, and other social channels
Support our centralised knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
Proactively identify process improvements, and collaborate towards an improved and more productive process that enhances the employee experience
Ensure the accuracy of the internal Shared Services Community process documentation
Ensure compliance with audit requirements by completing work correctly and timely
Ability to maintain confidentiality in all aspects of job responsibilities
Other duties and project work as required

High Level Spoken and written proficiency
Foreign language proficiency would be an added advantage
Example: French, German, Japanese, etc.
0-1 year’s work experience
Proven problem-solving skills with a passion for technology and continuous learning
Excellent verbal and written communication skills
Exceptional customer service orientation
Comfortable with a high-paced environment with competing priorities
Exceptional time management, organisational, prioritisation and follow-up skills
Work effectively in a team environment
Knowledge of Excel, PowerPoint

Review the Job Description: Carefully read through the job description to understand the role, responsibilities, and requirements. Make sure that you have a clear understanding of what position you are applying.
Crosscheck Your Skills: Compare the skills listed in the job posted description with your skill set. Evaluate whether you possess the necessary technical and non-technical skills for the mentioned role. Highlight your strengths and identify any areas that may need improvements.
Check Eligibility Criteria: Verify if you meet the criteria as mentioned in the job posting, such as your educational qualifications, work experience, or relevant certifications. Ensure you fulfill the basic requirements before proceeding further.
Customize your resume and Cover Letter: Align your resume with the specific requirements mentioned in the job description. Highlight relevant experiences and skills that make you a strong fit for the role.
Research about the Company: Take some time to research the company that you are applying to. Understand the vision, culture, mission, and services they offer. This knowledge will make you tailor your application and tell you that you’re interested in the company.

Clearly highlight your contact information, including your name, number, email address, and LinkedIn profile(if applicable). Make sure that mentioned details are easily visible at the top of your resume.
Generate a concise professional summary or objective statement that effectively presents your career objectives while emphasizing your pertinent skills and experiences.
Include any relevant work experience, internships, or projects, focused on your accomplishments and responsibilities.
Highlight your technical skills, programming, tools, and software that are relevant to the job you’re applying for.
Provide a comprehensive overview of your educational background, encompassing the institution’s name, the degree obtained, the major of study, and the date of graduation.
Mention any certifications, training programs, or workshops that you have completed for the position(if any).
Use bullet points to organize information and make it easy to read. Keep sentences concise and use specific examples to concise your skills.

Avoid including unnecessary information such as your marital status, gender, and dob. Focus on professional and job-related details.
Don’t provide false information. Be honest about your skills, as employers may verify the information that you provided during the hiring process.
Don’t use a generic resume for all job applications. Take the time to customize your resume for each position to highlight your skills.
Avoid including references directly on your resume. Perhaps, provide a separate reference page if requested by the employer
Avoid using long paragraphs. Instead, use bullet points and concise sentences to make your resume more readable.
Remember, a well-arranged resume should be concise and focused on showcasing your relevant skills, and qualifications to make a strong impression on potential employers.

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