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Job Description:

Provides technical support and maintenance for Mastercard’s operations environment with an emphasis on networking technologies
Clarifies common customer problems and provides resolutions for simple system failures or degradations according to standard protocols
Monitor and take calls for problems, formulating corrective actions while minimizing customer impact
Creates, updates, and reviews internal tickets to document monitoring and recovery steps for the Mastercard Operations Command Center
Identifies areas for network enhancements and provides potential improvements to management within the network environment; implements project support changes and gives guidance to junior staff
Interfaces with customers to provide routine infrastructure-related services, including incident, problem, change, capacity management, and reporting activities For Service Assurance:
Performs projects and contributes to procedures, to ensure operational readiness for OCC employees

Experience providing moderate to complex technical support and maintenance for networking technologies within the operations environment
Good understanding of the MPLS network , BGP routing protocols, EIGRP routing protocols
Basics of switching & routing functionalities & commands for Cisco
Understanding of checkpoint firewall
Understanding of HSRP & VRRP
Preferably CCNA-certified
Experience interfacing with customers on infrastructure-related services, further advancing their understanding of customer problems and experiences
Experience identifying areas for network enhancements, recommending improvements to management, and implementing project support changes
Successfully supports global technology domain initiatives, raising awareness of global issues, challenges, and priorities

Review the Job Description: Carefully read through the job description to understand the role, responsibilities, and requirements. Make sure that you have a clear understanding of what position you are applying.
Crosscheck Your Skills: Compare the skills listed in the job posted description with your skill set. Evaluate whether you possess the necessary technical and non-technical skills for the mentioned role. Highlight your strengths and identify any areas that may need improvements.
Check Eligibility Criteria: Verify if you meet the criteria as mentioned in the job posting, such as your educational qualifications, work experience, or relevant certifications. Ensure you fulfill the basic requirements before proceeding further.
Customize your resume and Cover Letter: Align your resume with the specific requirements mentioned in the job description. Highlight relevant experiences and skills that make you a strong fit for the role.
Research about the Company: Take some time to research the company that you are applying to. Understand the vision, culture, mission, and services they offer. This knowledge will make you tailor your application and tell you that you’re interested in the company.

Clearly highlight your contact information, including your name, number, email address, and LinkedIn profile(if applicable). Make sure that mentioned details are easily visible at the top of your resume.
Generate a concise professional summary or objective statement that effectively presents your career objectives while emphasizing your pertinent skills and experiences.
Include any relevant work experience, internships, or projects, focused on your accomplishments and responsibilities.
Highlight your technical skills, programming, tools, and software that are relevant to the job you’re applying for.
Provide a comprehensive overview of your educational background, encompassing the institution’s name, the degree obtained, the major of study, and the date of graduation.
Mention any certifications, training programs, or workshops that you have completed for the position(if any).
Use bullet points to organize information and make it easy to read. Keep sentences concise and use specific examples to concise your skills.

Avoid including unnecessary information such as your marital status, gender, and dob. Focus on professional and job-related details.
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Avoid including references directly on your resume. Perhaps, provide a separate reference page if requested by the employer
Avoid using long paragraphs. Instead, use bullet points and concise sentences to make your resume more readable.
Remember, a well-arranged resume should be concise and focused on showcasing your relevant skills, and qualifications to make a strong impression on potential employers.

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