American Express is Hiring for Customer Service Analyst

Job Description

Managing and processing New Commercial Client and Card Member applications for EMEA & US market
Servicing Clients through Emails or Inbound and outbound calls
Ensure established compliance measures are met when completing set up and maintenance of accounts.
Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements
Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received
Manage the “end to end” journey of a commercial setup and Card Member
Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment
Document necessary account information and offer solutions that benefit the customer and our business
Maintain acceptable performance standards, including effectiveness, efficiency, and quality

Enterprise Leadership Behaviors
Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others with You: Build the Best Team, Seek and provide Coaching Feedback, and Make Collaboration Essential
Do It the Right Way: Communicate Frequently, Candidly and clearly, Make Decisions Quickly and effectively, and Live the Blue Box Values, Great Leadership Demands Courage
Demonstrated ability to work independently in a fast-paced, structured, high-volume environment with minimal supervision.
Proven negotiation/problem-solving skills with internal and external clients
Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy

Review the Job Description: Carefully read through the job description to understand the role, responsibilities, and requirements. Make sure that you have a clear understanding of what position you are applying.
Crosscheck Your Skills: Compare the skills listed in the job posted description with your skill set. Evaluate whether you possess the necessary technical and non-technical skills for the mentioned role. Highlight your strengths and identify any areas that may need improvements.
Check Eligibility Criteria: Verify if you meet the criteria as mentioned in the job posting, such as your educational qualifications, work experience, or relevant certifications. Ensure you fulfill the basic requirements before proceeding further.
Customize your resume and Cover Letter: Align your resume with the specific requirements mentioned in the job description. Highlight relevant experiences and skills that make you a strong fit for the role.
Research about the Company: Take some time to research the company that you are applying to. Understand the vision, culture, mission, and services they offer. This knowledge will make you tailor your application and tell you that you’re interested in the company.

Clearly highlight your contact information, including your name, number, email address, and LinkedIn profile(if applicable). Make sure that mentioned details are easily visible at the top of your resume.
Generate a concise professional summary or objective statement that effectively presents your career objectives while emphasizing your pertinent skills and experiences.
Include any relevant work experience, internships, or projects, focused on your accomplishments and responsibilities.
Highlight your technical skills, programming, tools, and software that are relevant to the job you’re applying for.
Provide a comprehensive overview of your educational background, encompassing the institution’s name, the degree obtained, the major of study, and the date of graduation.
Mention any certifications, training programs, or workshops that you have completed for the position(if any).
Use bullet points to organize information and make it easy to read. Keep sentences concise and use specific examples to concise your skills.

Avoid including unnecessary information such as your marital status, gender, and dob. Focus on professional and job-related details.
Don’t provide false information. Be honest about your skills, as employers may verify the information that you provided during the hiring process.
Don’t use a generic resume for all job applications. Take the time to customize your resume for each position to highlight your skills.
Avoid including references directly on your resume. Perhaps, provide a separate reference page if requested by the employer
Avoid using long paragraphs. Instead, use bullet points and concise sentences to make your resume more readable.
Remember, a well-arranged resume should be concise and focused on showcasing your relevant skills, and qualifications to make a strong impression on potential employers.

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