Provide first line response of desktop and Operating System support.
Respond to requests for technical assistance and track this request in the help desk management system.
Provide deskside technical support and assistance for the end users from different departments.
Resolve application compatibility and integration issues with the Windows XP/7 operating system; including installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Create, maintain, terminate user accounts within MS Active Directory.
Manage user security and distribution groups in Active Directory.
Create and manage group policy within the Active Directory environment.
Ensure the workstations are patched with security updates and antivirus signature are updated periodically.
Work with different hardware vendors and product vendors to ensure the infrastructure is usable for the end users.
Act as a Single Point of Contact to the organization for information technology related problems.
Participate in the maintenance of systems configuration documentation, documentation on maintenance, as well as standard operating procedures (SOPs) that pertain the desktop environment.
Provide root-cause analysis, and provide recommendations for continuous improvements to workflow, process, and technology.
Be able to work independently and come up to speed quickly on new technologies.
Requirements:-
Graduation from an accredited college or university with an Associates or Bachelor’s Degree, preferably in Computer Science / Information Systems / Mathematics or equivalent work experience.
MCP for Windows XP or Windows 7 certification(s) are highly desired or equivalent experience, Other industry certifications (MSCE, RHCE, etc) a bonus.
0 to 2 years experience providing Tier 1 or 2 support for Windows XP/7 desktops, Active Directory domains, and Windows 2003/2008 servers.
Strong knowledge of popular Windows software programs, including Microsoft Office 2007/2010, Visio, Project, Outlook, Adobe Acrobat, etc.
Ability to perform a clean installation of Windows XP/7, Upgrade to Windows 7, and migrate user-related data and settings from Windows XP.
Working technical knowledge of current network protocols, operating systems, and standards, including LAN, WAN, TCP/IP, DHCP, DNS, Active Directory, and Windows Server 2003/2008, Antivirus, Patch management etc. Lumel Lumel Lumel
Ability to effectively prioritize and execute tasks in a high pressure environment.
Candidate must have strong interpersonal skills and able to communicate both verbally and written in a professional manner.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Highly self motivated and directed.
Keen attention to detail.
Strong desire to learn and grow technically and professionally.
