Job Description:
| Company Name | Amazon |
| Position | Investigation Associate |
| Qualifications | Bachelor’s Degree |
| Experience | 0 to 1 years |
| Location | Work from Home |
| CTC | Not Disclosed |
Key job responsibilities
- This includes, but is not limited to:
- Researches and evaluates facts surrounding seller transactions
- Takes appropriate action on investigated transactions based on established standard operation procedure and tools
- Documents their actions by providing detailed annotations
- Communicates with external customers via phone or email during the investigation process
- Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
- Understand the issue and make best use of the available resources to resolve it
- Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
- Communicate with internal and external stakeholders
- Understand performance metrics to create analysis for driving business goals
- Meet predetermined and assigned productivity targets and quality standards
Basic qualifications
- Education Qualification: Graduate in any discipline
- Work Experience: 0 to 1 years
- Communication Skills- Excellent communication skills (written and spoken) in English language
- Ability to handle and interpret large sets of data
- Demonstrated ability to work in a team in a very dynamic environment
Preferred qualifications
- Demonstrated problem solving and analytical skills
- Proven ability to work productively and efficiently in an independent setting
- Proven ability to clearly communicate with managers and associates at all levels
- Global perspective and solid understanding of business objectives
- Excellent attention to detail and work with the highest level of accuracy
Additional Information:
Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes every 3-4 months’)
Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)