Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
This role will be working from Bangalore (BLR18) Corporate office.
Basic Qualifications
Bachelor’s degree/Diploma
6 months to 18 months of work experience.
Good communication skills
Preferred Qualifications
Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
Basic Understanding and troubleshooting skills on Network
Before Applying:
Review the job description to understand the role and requirements.
Crosscheck your skills with those needed for the job and identify areas for improvement.
Check eligibility criteria, ensuring you meet educational and experiential requirements.
Customize Your Application:
Align your resume with the job description, highlighting relevant experiences.
Research the company to tailor your application to its culture and services.
Resume Do’s:
Clearly display contact information at the top.
Provide a concise professional summary highlighting career objectives and relevant skills.
Highlight accomplishments and responsibilities in work experience.
Emphasize technical skills relevant to the job.
Clearly outline educational background and any relevant certifications.
Use bullet points for readability and be concise with examples.
Resume Don’ts:
Avoid unnecessary personal details like marital status and gender.
Be honest about your skills; don’t provide false information.
Customize your resume for each application, avoiding generic templates.
Don’t include references; provide a separate page if requested.
Use bullet points and concise sentences; avoid long paragraphs.
