Job Description:
| Company Name | Amazon |
| Position | Customer Service Associate |
| Qualifications | 12 pass or Any Graduate |
| Experience | Freshers/Experience |
| Location | Work From Home |
| CTC | Upto 35K/Month |
What does a Remote Customer Service Associate do?
This is a work-from-home opportunity. You’ll be the first point of contact for our customers’ queries, which includes everything from order and product questions to payment matters and website guidance. Our Remote Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
Responsibilities will include (but are not limited to):
- Supporting customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries.
- Resolving technical tasks relating to Amazon’s website, Prime services and/or digital devices (Echo, Kindle etc.)
- Gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.
You can expect:
- On-the-job learning and growth opportunities
- We operate in a 24*7 model and have schedule shifts starting every hour in the day and night, for example from 1 AM, 3 AM, 9 PM, 11 PM, etc.
- Training to provide you with the skills you need to problem solve for our customers
- Laptop, microphone and headset provided by us – you’ll need a dedicated office space with a desk and a chair, plus reliable broadband connection
- No script or learning dialogue by heart; you’ll be encouraged to bring your unique personality to every customer interaction
- Lifestyle benefits and other perks
Instructions To Be Followed Before Applying for the Job:
- Review the Job Description: Carefully read through the job description to understand the role, responsibilities, and requirements. Make sure that you have a clear understanding of what position you are applying.
- Crosscheck Your Skills: Compare the skills listed in the job posted description with your skill set. Evaluate whether you possess the necessary technical and non-technical skills for the mentioned role. Highlight your strengths and identify any areas that may need improvements.
- Check Eligibility Criteria: Verify if you meet the criteria as mentioned in the job posting, such as your educational qualifications, work experience, or relevant certifications. Ensure you fulfill the basic requirements before proceeding further.
- Customize your resume and Cover Letter: Align your resume with the specific requirements mentioned in the job description. Highlight relevant experiences and skills that make you a strong fit for the role.
- Research about the Company: Take some time to research the company that you are applying to. Understand the vision, culture, mission, and services they offer. This knowledge will make you tailor your application and tell you that you’re interested in the company.
Resume Do’s:
- Clearly highlight your contact information, including your name, number, email address, and LinkedIn profile(if applicable). Make sure that mentioned details are easily visible at the top of your resume.
- Generate a concise professional summary or objective statement that effectively presents your career objectives while emphasizing your pertinent skills and experiences.
- Include any relevant work experience, internships, or projects, focused on your accomplishments and responsibilities.
- Highlight your technical skills, programming, tools, and software that are relevant to the job you’re applying for.
- Provide a comprehensive overview of your educational background, encompassing the institution’s name, the degree obtained, the major of study, and the date of graduation.
- Mention any certifications, training programs, or workshops that you have completed for the position(if any).
- Use bullet points to organize information and make it easy to read. Keep sentences concise and use specific examples to concise your skills.
Resume Don’ts:
- Avoid including unnecessary information such as your marital status, gender, and dob. Focus on professional and job-related details.
- Don’t provide false information. Be honest about your skills, as employers may verify the information that you provided during the hiring process.
- Don’t use a generic resume for all job applications. Take the time to customize your resume for each position to highlight your skills.
- Avoid including references directly on your resume. Perhaps, provide a separate reference page if requested by the employer
- Avoid using long paragraphs. Instead, use bullet points and concise sentences to make your resume more readable.
- Remember, a well-arranged resume should be concise and focused on showcasing your relevant skills, and qualifications to make a strong impression on potential employers.
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