Cognizant is hiring for Graduate Trainee

Job Description:

Company Name	Cognizant
Position	Graduate Trainee
Qualifications	2021, 2022 & 2023 batch of any 3-year Graduation program (UG full time degree).
Experience	Freshers
Location	Across India
CTC	Upto 2.52 LPA(Exp)

Digital Workplace Services Off Campus – Graduate Trainee (2021, 2022 & 2023 batch) for Service Desk.

IT Service Desk is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services.
As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe.
The landscape of IT Service Desk has witnessed significant transformations due to technological advancements.
Today, many organizations leverage AI chat bots to automate and streamline their support processes.
AI chat bots use natural language processing to provide instant responses to common user queries and handle simple tasks, reducing the workload on human analysts.
Robotic Process Automation (RPA) is also gaining traction, allowing repetitive and rule-based tasks to be automated, freeing up analysts’ time for more complex issues.

Bengaluru, Chennai, Kolkata (Candidate must be flexible to relocate to any of these locations as per the business requirement & demand).

2023 batch of any 3-year Graduation program (UG full time degree).
Candidates having 50% in X, XII, Diploma or UG.
Open to Indian nationals only.
Being flexible to any work locations, shift timing, technology.
The final Cognizant onboarding would be subject to satisfactory background verification.
If PAN card is already available, ensure you have both first name and last name updated in the PAN card.
If you do not have your last name updated in the PAN card kindly get it updated.
Background verification will not be successful if last name is not updated in the PAN card.
Background verification will not be successful if the PAN card name and the superset registered name is not matching.
If PAN card is not available, kindly do not proceed with the application registration.

Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.

Associate should be client focused and able to work with users from different communities and cultures across the globe.
Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge.
Work in shifts and work from office.

Review the Job Description: Carefully read through the job description to understand the role, responsibilities, and requirements. Make sure that you have a clear understanding of what position you are applying.
Crosscheck Your Skills: Compare the skills listed in the job posted description with your skill set. Evaluate whether you possess the necessary technical and non-technical skills for the mentioned role. Highlight your strengths and identify any areas that may need improvements.
Check Eligibility Criteria: Verify if you meet the criteria as mentioned in the job posting, such as your educational qualifications, work experience, or relevant certifications. Ensure you fulfill the basic requirements before proceeding further.
Customize your resume and Cover Letter: Align your resume with the specific requirements mentioned in the job description. Highlight relevant experiences and skills that make you a strong fit for the role.
Research about the Company: Take some time to research the company that you are applying to. Understand the vision, culture, mission, and services they offer. This knowledge will make you tailor your application and tell you that you’re interested in the company.

Clearly highlight your contact information, including your name, number, email address, and LinkedIn profile(if applicable). Make sure that mentioned details are easily visible at the top of your resume.
Generate a concise professional summary or objective statement that effectively presents your career objectives while emphasizing your pertinent skills and experiences.
Include any relevant work experience, internships, or projects, focused on your accomplishments and responsibilities.
Highlight your technical skills, programming, tools, and software that are relevant to the job you’re applying for.
Provide a comprehensive overview of your educational background, encompassing the institution’s name, the degree obtained, the major of study, and the date of graduation.
Mention any certifications, training programs, or workshops that you have completed for the position(if any).
Use bullet points to organize information and make it easy to read. Keep sentences concise and use specific examples to concise your skills.

Avoid including unnecessary information such as your marital status, gender, and dob. Focus on professional and job-related details.
Don’t provide false information. Be honest about your skills, as employers may verify the information that you provided during the hiring process.
Don’t use a generic resume for all job applications. Take the time to customize your resume for each position to highlight your skills.
Avoid including references directly on your resume. Perhaps, provide a separate reference page if requested by the employer
Avoid using long paragraphs. Instead, use bullet points and concise sentences to make your resume more readable.
Remember, a well-arranged resume should be concise and focused on showcasing your relevant skills, and qualifications to make a strong impression on potential employers.

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