Job Description:
| Company Name | Ericsson |
| Position | Associate Engineer |
| Qualifications | Bachelor’s Degree or Equivalent Experience |
| Experience | 0 – 2 years |
| Location | Noida |
| CTC | Not Disclosed |
What you will do:
- Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues.
- Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site.
- Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA).
- Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.
- Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance.
- Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed.
- Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support.
The skills you bring Ericsson:
- – Ericsson Operations Engine – Mode Of Operations.
- – 5G MS Operations Readiness.
- – RAN Fundamentals and Change Management.
- – Problem management.
- – Business Continuity Management.
- – Ericsson Customer Experience Assurance (CEA) Competence.
- – Incident management.
- – Business Understanding.
- – Ericsson Customer Assurance Competence.
- – MS TOP.
- – Knowledge sharing and learning.
- – Customer Experience Improvement.
- – Service Request Fulfilment (OMS).
- – Customer Complaint Resolution.
- – System Administration.
Instructions To Be Followed Before Applying for the Job:
- Review the Job Description: Carefully read through the job description to understand the role, responsibilities, and requirements. Make sure that you have a clear understanding of what position you are applying.
- Crosscheck Your Skills: Compare the skills listed in the job posted description with your skill set. Evaluate whether you possess the necessary technical and non-technical skills for the mentioned role. Highlight your strengths and identify any areas that may need improvements.
- Check Eligibility Criteria: Verify if you meet the criteria as mentioned in the job posting, such as your educational qualifications, work experience, or relevant certifications. Ensure you fulfill the basic requirements before proceeding further.
- Customize your resume and Cover Letter: Align your resume with the specific requirements mentioned in the job description. Highlight relevant experiences and skills that make you a strong fit for the role.
- Research about the Company: Take some time to research the company that you are applying to. Understand the vision, culture, mission, and services they offer. This knowledge will make you tailor your application and tell you that you’re interested in the company.
Resume Do’s:
- Clearly highlight your contact information, including your name, number, email address, and LinkedIn profile(if applicable). Make sure that mentioned details are easily visible at the top of your resume.
- Generate a concise professional summary or objective statement that effectively presents your career objectives while emphasizing your pertinent skills and experiences.
- Include any relevant work experience, internships, or projects, focused on your accomplishments and responsibilities.
- Highlight your technical skills, programming, tools, and software that are relevant to the job you’re applying for.
- Provide a comprehensive overview of your educational background, encompassing the institution’s name, the degree obtained, the major of study, and the date of graduation.
- Mention any certifications, training programs, or workshops that you have completed for the position(if any).
- Use bullet points to organize information and make it easy to read. Keep sentences concise and use specific examples to concise your skills.
Resume Don’ts:
- Avoid including unnecessary information such as your marital status, gender, and dob. Focus on professional and job-related details.
- Don’t provide false information. Be honest about your skills, as employers may verify the information that you provided during the hiring process.
- Don’t use a generic resume for all job applications. Take the time to customize your resume for each position to highlight your skills.
- Avoid including references directly on your resume. Perhaps, provide a separate reference page if requested by the employer
- Avoid using long paragraphs. Instead, use bullet points and concise sentences to make your resume more readable.
- Remember, a well-arranged resume should be concise and focused on showcasing your relevant skills, and qualifications to make a strong impression on potential employers.
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