Genesys is Hiring for Associate Consultant

Job Description:

Company Name	Genesys
Position	Associate Consultant
Qualifications	B.E/B.Tech in CS/IT or Equivalent Technical Experience
Experience	0 – 1 Year
Location	Chennai / Hyderabad
CTC	Not Disclosed

Primary customer contact for providing accurate and creative technical solutions to user problems of moderate and difficult natureTo be the escalation support interface with customers and to ensure that the company is always represented in the most positive mannerMaintain the customer incident tracking system (Salesforce) with regular updates and resolution details. Information to include symptoms, diagnosis, actions, and all relevant data.To interface with SMEs, where the problem cannot be resolved at a frontline support levelResponsible for MACD level changes in Genesys Cloud environment (configuration and applications)Provide timely progress reports on the reported issues to the appropriate Project Managers/Managers or any other internal teams and senior members of technical staff.Participate in a shift and ‘on-call’ roster as necessary, to provide support coverage outside of standard business hours.

A degree in computer science, IT, or the equivalent or equivalent professional technical experience
0-1 years’ experience working in Genesys contact centre environment as support engineer
Application development experience in IVR, Routing, Chat, Email, Outbound Campaigns in any Genesys development tool
Integration experience with REST-style web services, HTTP, HTTP serversWorking knowledge on Microsoft Visio

Review the Job Description: Carefully read through the job description to understand the role, responsibilities, and requirements. Make sure that you have a clear understanding of what position you are applying.
Crosscheck Your Skills: Compare the skills listed in the job posted description with your skill set. Evaluate whether you possess the necessary technical and non-technical skills for the mentioned role. Highlight your strengths and identify any areas that may need improvements.
Check Eligibility Criteria: Verify if you meet the criteria as mentioned in the job posting, such as your educational qualifications, work experience, or relevant certifications. Ensure you fulfill the basic requirements before proceeding further.
Customize your resume and Cover Letter: Align your resume with the specific requirements mentioned in the job description. Highlight relevant experiences and skills that make you a strong fit for the role.
Research about the Company: Take some time to research the company that you are applying to. Understand the vision, culture, mission, and services they offer. This knowledge will make you tailor your application and tell you that you’re interested in the company.

Clearly highlight your contact information, including your name, number, email address, and LinkedIn profile(if applicable). Make sure that mentioned details are easily visible at the top of your resume.
Generate a concise professional summary or objective statement that effectively presents your career objectives while emphasizing your pertinent skills and experiences.
Include any relevant work experience, internships, or projects, focused on your accomplishments and responsibilities.
Highlight your technical skills, programming, tools, and software that are relevant to the job you’re applying for.
Provide a comprehensive overview of your educational background, encompassing the institution’s name, the degree obtained, the major of study, and the date of graduation.
Mention any certifications, training programs, or workshops that you have completed for the position(if any).
Use bullet points to organize information and make it easy to read. Keep sentences concise and use specific examples to concise your skills.

Avoid including unnecessary information such as your marital status, gender, and dob. Focus on professional and job-related details.
Don’t provide false information. Be honest about your skills, as employers may verify the information that you provided during the hiring process.
Don’t use a generic resume for all job applications. Take the time to customize your resume for each position to highlight your skills.
Avoid including references directly on your resume. Perhaps, provide a separate reference page if requested by the employer
Avoid using long paragraphs. Instead, use bullet points and concise sentences to make your resume more readable.
Remember, a well-arranged resume should be concise and focused on showcasing your relevant skills, and qualifications to make a strong impression on potential employers.

Atlassian Atlassian Atlassian Atlassian Atlassian Atlassian Atlassian Atlassian

Genesys Genesys Genesys Genesys Genesys Genesys Genesys