Indirect Procurement Purchasing activity and support Sourcing team.
Support queries from Client /stakeholder, internal IBM.
Transmits POs to suppliers and Expedites delivery when needed/requested.
Manages goods/services claims and escalation point for customer queries.
Amends or closes Purchase Orders, Reporting activity.
Handle queries received from Business Requestors, Suppliers, Procurement Managers and from Accounts payable.
Create reports on Open PO, Blanket PO expiration report, Contract’s Expiration report and other reports in the required format with good quality.
Maintain updated records on processed transactions.
Able to manage priorities, deadlines and tasks in order to meet deadlines and accomplish goals; Ability to handle multiple concurrent tasks.
Good interpersonal interaction and able to work well with the team and Client stakeholders.
Positive Attitude, Planning, Curiosity, Self-discipline, Ability to work in Rotational Shift.
Assumes additional responsibilities as assigned. IBM IBM IBM IBM
Required Technical and Professional Expertise
Any Graduate with 0 to 1 years of relevant experience in Customer Support, Inquiry Management/ Freshers.
Preferred Technical and Professional Expertise
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills – Maintains confidentiality; Listens to others without interrupting.
Verbal Communication – Excellent verbal communication skills required. Needs to talk with the Supplier/Client over phone/email as and when required. Listens and gets clarification; Responds well to questions.
Written Communication – Writes clearly and informatively; Able to read and interpret written information.
Before Applying:
Review the job description to understand the role and requirements.
Crosscheck your skills with those needed for the job and identify areas for improvement.
Check eligibility criteria, ensuring you meet educational and experiential requirements.
Customize Your Application:
Align your resume with the job description, highlighting relevant experiences.
Research the company to tailor your application to its culture and services.
Resume Do’s:
Clearly display contact information at the top.
Provide a concise professional summary highlighting career objectives and relevant skills.
Highlight accomplishments and responsibilities in work experience.
Emphasize technical skills relevant to the job.
Clearly outline educational background and any relevant certifications.
Use bullet points for readability and be concise with examples.
Resume Don’ts:
Avoid unnecessary personal details like marital status and gender.
Be honest about your skills; don’t provide false information.
Customize your resume for each application, avoiding generic templates.
Don’t include references; provide a separate page if requested.
Use bullet points and concise sentences; avoid long paragraphs.
