IBM is hiring for Technical Support Engineer

Job Description:

Company NameIBM
PositionTechnical Support Engineer
QualificationsBachelor’s Degree
Experience0 – 2 Years
LocationBangalore
CTCNot Disclosed

Required Technical and Professional Expertise

  • Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely fashion.
  • Operational management of clients (e.g. helping loading new data,
  • maintaining and validating dashboard/report outputs, etc…)
  • Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
  • Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
  • Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
  • Collaborate with other departments in the company to achieve customer satisfaction.

Preferred Technical and Professional Experience IBM

  • Knowledge and application of relational database concepts.
  • Basic programming skills and web development understanding, e.g. Ruby on Rails, JAVAScript, HTML, CSS, SQL
  • Experience with Cloud computing (AWS/Azure/GCP)
  • Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues.
  • Skilled at completing technical design via iterative mockups.
  • Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application /infrastructure support. IBM IBM IBM IBM
  • Operational knowledge of IT infrastructure domains including data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance.
  • Strong analytical and problem solving skills.
  • Strong skills in data analysis/manipulation.
  • Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).
  • Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.
  • Ability to quickly context-switch between multiple complex work streams.
  • Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
  • Client-focused attitude — a customer advocate.
  • Team player with solid communication and presentation skills.

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