IBM is Hiring for Technical Support Engineer

Job Description:

Company Name	IBM
Position	Technical Support Engineer
Qualifications	Bachelors Degree in Computer Science or related field preferred
Experience	Freshers
Location	Bangalore
CTC	Upto 7 LPA(Exp)

Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.
Performing and managing medium to complex production (Technical) support tasks and activities that require beginner to subject matter knowledge regarding application and its functionality.
In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause.
Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.
This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting appliance hardware, software & firmware problems within IBM Automation spanning multiple operating systems, virtual, and cloud.
Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.

Distributed/UNIX/Linux operating systems
Knowledge of public or private cloud and knowledge of infrastructure and software
Knowledge of IBM Storage technologies eg. V7000, FS900
Understanding of Networking
Knowledge on Compute, VMs – VMWare, KVM
Working knowledge of database systems
Ability to troubleshoot and identify the root cause of issues
English language skills including read, write and speak

Communication and customer focus skills – be able to understand customer problems and articulate complex problems
Bachelors Degree in Computer Science or related field preferred

Review the Job Description: Carefully read through the job description to understand the role, responsibilities, and requirements. Make sure that you have a clear understanding of what position you are applying.
Crosscheck Your Skills: Compare the skills listed in the job posted description with your skill set. Evaluate whether you possess the necessary technical and non-technical skills for the mentioned role. Highlight your strengths and identify any areas that may need improvements.
Check Eligibility Criteria: Verify if you meet the criteria as mentioned in the job posting, such as your educational qualifications, work experience, or relevant certifications. Ensure you fulfill the basic requirements before proceeding further.
Customize your resume and Cover Letter: Align your resume with the specific requirements mentioned in the job description. Highlight relevant experiences and skills that make you a strong fit for the role.
Research about the Company: Take some time to research the company that you are applying to. Understand the vision, culture, mission, and services they offer. This knowledge will make you tailor your application and tell you that you’re interested in the company.

Clearly highlight your contact information, including your name, number, email address, and LinkedIn profile(if applicable). Make sure that mentioned details are easily visible at the top of your resume.
Generate a concise professional summary or objective statement that effectively presents your career objectives while emphasizing your pertinent skills and experiences.
Include any relevant work experience, internships, or projects, focused on your accomplishments and responsibilities.
Highlight your technical skills, programming, tools, and software that are relevant to the job you’re applying for.
Provide a comprehensive overview of your educational background, encompassing the institution’s name, the degree obtained, the major of study, and the date of graduation.
Mention any certifications, training programs, or workshops that you have completed for the position(if any).
Use bullet points to organize information and make it easy to read. Keep sentences concise and use specific examples to concise your skills.

Avoid including unnecessary information such as your marital status, gender, and dob. Focus on professional and job-related details.
Don’t provide false information. Be honest about your skills, as employers may verify the information that you provided during the hiring process.
Don’t use a generic resume for all job applications. Take the time to customize your resume for each position to highlight your skills.
Avoid including references directly on your resume. Perhaps, provide a separate reference page if requested by the employer
Avoid using long paragraphs. Instead, use bullet points and concise sentences to make your resume more readable.
Remember, a well-arranged resume should be concise and focused on showcasing your relevant skills, and qualifications to make a strong impression on potential employers.

IBM IBM IBM IBM IBM IBM IBM