Job Description:
| Company Name | Kyndryl |
| Position | Technical Support |
| Qualifications | Bachelor’s Degree from any stream |
| Experience | 0 – 1 Year |
| Location | Gurgaon |
| CTC | Not Disclosed |
Kyndryl Off Campus Job Description:
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
- Freshers are also considered.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience in utilizing available time efficiently to achieve effective and efficient results.
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solving problems and narrowing down reported issues, identifying root causes, and finding creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and be aware of basic hardware concepts.
- Experience in user-level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunities and implement process improvements
- Ability to empathize and work with customers in real time to resolve issues.
- Willing to work in Night Shifts / Rotational Shifts.
Skills:
- Knowledge of Windows
- Support help desk knowledge
- Troubleshooting and problem-solving skills
- Customer support knowledge
- Active listener with the flexibility to modify approach and adapt to customer needs
Kyndryl Off Campus Qualification:
- Bachelor’s degree from any stream
Instructions To Be Followed Before Applying for the Job:
- Review the Job Description: Carefully read through the job description to understand the role, responsibilities, and requirements. Make sure that you have a clear understanding of what position you are applying.
- Crosscheck Your Skills: Compare the skills listed in the job posted description with your skill set. Evaluate whether you possess the necessary technical and non-technical skills for the mentioned role. Highlight your strengths and identify any areas that may need improvements.
- Check Eligibility Criteria: Verify if you meet the criteria as mentioned in the job posting, such as your educational qualifications, work experience, or relevant certifications. Ensure you fulfill the basic requirements before proceeding further.
- Customize your resume and Cover Letter: Align your resume with the specific requirements mentioned in the job description. Highlight relevant experiences and skills that make you a strong fit for the role.
- Research about the Company: Take some time to research the company that you are applying to. Understand the vision, culture, mission, and services they offer. This knowledge will make you tailor your application and tell you that you’re interested in the company.
Resume Do’s:
- Clearly highlight your contact information, including your name, number, email address, and LinkedIn profile(if applicable). Make sure that mentioned details are easily visible at the top of your resume.
- Generate a concise professional summary or objective statement that effectively presents your career objectives while emphasizing your pertinent skills and experiences.
- Include any relevant work experience, internships, or projects, focused on your accomplishments and responsibilities.
- Highlight your technical skills, programming, tools, and software that are relevant to the job you’re applying for.
- Provide a comprehensive overview of your educational background, encompassing the institution’s name, the degree obtained, the major of study, and the date of graduation.
- Mention any certifications, training programs, or workshops that you have completed for the position(if any).
- Use bullet points to organize information and make it easy to read. Keep sentences concise and use specific examples to concise your skills.
Resume Don’ts:
- Avoid including unnecessary information such as your marital status, gender, and dob. Focus on professional and job-related details.
- Don’t provide false information. Be honest about your skills, as employers may verify the information that you provided during the hiring process.
- Don’t use a generic resume for all job applications. Take the time to customize your resume for each position to highlight your skills.
- Avoid including references directly on your resume. Perhaps, provide a separate reference page if requested by the employer
- Avoid using long paragraphs. Instead, use bullet points and concise sentences to make your resume more readable.
- Remember, a well-arranged resume should be concise and focused on showcasing your relevant skills, and qualifications to make a strong impression on potential employers.
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