Job description
| Company Name | Kyndryl |
| Position | Helpdesk Agent – L1 |
| Qualification | Graduate in any discipline (including engineering graduates) |
| Experience | 1 year |
| Location | Bangalore, Karnataka, India |
| Salary | Not Disclosed |
Responsibility includes but not limited to:
- A L1 Helpdesk Agent combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest.
- It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production.
- You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge.
Eligibility Criteria:
- Graduate in any discipline (including engineering graduates)
- Minimum experience needed is 1 year in IT service desk.
Required Skills:
- Should possess excellent English communication skills.
- Should possess basic IT skills/Trouble-shooting skills (No relevant certification necessary)
- Perform initial problem determination (Level 1 support) with related hardware, software and services support
- Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs.
- Use technical resources and tools to support the client by answering questions and responding to client requirements.
- Utilize client products, technologies and industry services skills to identify issues which may be related to product installation, update, configuration, operations, or performance.
- Guide the client and advise on potential resolutions, implementation and play a key role in overall client satisfaction.
- Understand, adapt, and contribute to the improvement of various SLA’s, SLO’s and KPI’s in line with the customer expectations.
- Willing to work in night shifts and hybrid model.
Infosys Hiring Drive Application Process:-
| Apply Link 👉 | Click Here To Apply |