Tata Communications is Hiring for Customer Executive

Job Description:

Responsible for all operations and troubleshooting concerning installation support, and network service configuration.
This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Bachelors degree in engineering or equivalent qualification
0-4 years relevant experience in network infrastructure project management and on field experience

Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
Knowledge in switch and router configuration

Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
Conduct change management, turnup and migrations requests
Standard testing and troubleshooting of installs/activation post Provisioning.
Validate wiring connections and schedule dispatches with field operations.
Regularly participates in important projects or activities as a full contributing team member.
Ensure all installation functions are performed in a timely fashion to meet agreed SLAs/KPIs
Perform escalation management, wherever necessary and in case project is in jeopardy.

Review the Job Description: Carefully read through the job description to understand the role, responsibilities, and requirements. Make sure that you have a clear understanding of what position you are applying.
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Customize your resume and Cover Letter: Align your resume with the specific requirements mentioned in the job description. Highlight relevant experiences and skills that make you a strong fit for the role.
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Mention any certifications, training programs, or workshops that you have completed for the position(if any).
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